Privacy Policy
Last updated: March 2026
1. Introduction
PropThinks ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management services.
2. Information We Collect
Personal Information
We may collect the following personal information:
- Full name and contact details (phone, email, address)
- Government-issued identification (Aadhaar, PAN for KYC verification)
- Employment and income information (for tenant screening)
- Bank account details (for rent collection and disbursement)
- Property ownership documents
- References and background information
Property Information
- Property address and details
- Property photos and descriptions
- Rental and sale history
- Maintenance records
Usage Information
- Website browsing behavior
- Communication records
- Service interaction history
3. How We Use Your Information
We use collected information for:
- Providing property management services
- Tenant screening and KYC verification
- Rent collection and financial management
- Property marketing and listing
- Maintenance coordination
- Communication about services
- Legal compliance and dispute resolution
- Service improvement and analytics
4. Information Sharing
We may share your information with:
- Property Owners/Tenants: Relevant information necessary for rental arrangements
- Service Providers: Vendors, maintenance contractors, and payment processors
- Legal Authorities: When required by law or legal process
- Professional Advisors: Lawyers, accountants for business operations
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encrypted data transmission and storage
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
6. Data Retention
We retain personal information for as long as necessary to provide services and comply with legal obligations. Typical retention periods:
- Active accounts: Duration of service relationship plus 7 years
- Financial records: 7 years as required by tax laws
- Lease documents: 7 years after lease termination
- KYC documents: As required by applicable regulations
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for data processing
- Receive a copy of your data
- Lodge a complaint with relevant authorities
To exercise these rights, contact us using the information provided below.
8. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your experience. These help us understand usage patterns and improve our services. You can control cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: admin@propthinks.com
- Phone: +91 9100250888
13. Grievance Officer
In accordance with Indian data protection regulations, you may contact our Grievance Officer for any privacy-related concerns:
- Email: admin@propthinks.com
- Response time: Within 30 days of receiving complaint